Customer Service at Fernanda's
Placing Orders
Click here to download the Purchase Order form.
You can place orders by phone or Fax
- To place an order simply call us at our toll free number 1.800.862.1447. Please have your customer account number or customer phone number ready.
- When placing orders by phone, please quote code numbers and a brief description to avoid receiving unwanted merchandise.
G.S.T. and P.S.T.
All goods will be charged G.S.T. and P.S.T., unless a P.S.T. form is completed and signed by the customer.
Returns and Claims
- For hygiene purposes, no products shall be returned unless confirmation from staff has been given.
- In case of complaints about the quality of any product, terms and conditions, notice of claim must be given within 7 days of receipt of shipment. Any justified complaints will be met.
Free Shipping
- Fernandas offers free shipping charge anywhere in G.T.A for orders over $300. Out of G.T.A are subject to a shpping charge.
- For C.O.D. orders, a charge of $7.00 is added.
- For orders under $300, a shipping charge is subject to the order
- Orders of Equipment and Furniture are subject to separate shipping charges (which will be quoted by Fernandas)
Terms
- All accounts are C.O.D. unless approved as a credit account.
- All credit accounts are Net 30 days form Invoice Date; 1.5%interest is automatically charged to all overdue credit accounts.
