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Returns and Claims


All Claims must be made within 5 days of receipt of goods and approved by Fernanda. No Refunds. Exhange or Merchandise Credit Note will be issued to all approved returns, up to 15 days. After 15 days purchase is a final sale. All returns are subject to a 20% restocking fee.

Original receipt must accompany all returns. All returned items must be in their original packaging and approved by Fernanda's Beauty and Spa Supplies to be un-used/un-sealed before they can be accepted for a credit note.

Due to hygienic reasons all sales final on unsealed or opened products, facial products, polishes, implements, equipment, laser products, salon and spa furniture, etc.

Issued Credit Notes valid for 6 months. Any shipping fees incurred are the responsibility of the customers and will not be applied on the merchandise credit note.