Customer Service at Fernanda’s
Click here to download the Purchase Order form.
You can place orders by phone or Fax
- To place an order simply call us at our toll free number 1.800.862.1447. Please have your customer account number or customer phone number ready.
- When placing orders by phone, please quote code numbers and a brief description to avoid receiving unwanted merchandise.
Starting July 1st 2010, all goods will be charged H.S.T.
Returns and Claims
TERMS: All Claims must be made within 5 days of receipt of goods and approved by Fernanda. No Refunds. Exhange or Merchandise Credit Note will be issued to all approved returns, up to 15 days. After 15 days purchase is a final sale. All returns are subject to a 20% restocking fee. Original receipt must accompany all returns. All returned items must be in their original packaging and approved by Fernanda’s Beauty and Spa Supplies to be un-used/un-sealed before they can be accepted for a credit note. Due to hygienic reasons all sales final on unsealed or opened products, facial products, polishes, implements, equipment, laser products, salon and spa furniture, etc. Issued Credit Notes valid for 6 months. Any shipping fees incurred are the responsibility of the customers and will not be applied on the merchandise credit note.
- Fernanda’s offers Free Shipping anywhere in the Greater Toronto Area for orders of $500.00 (before tax) on aesthetic/skin care products only up to 30lbs/1box.** (All other areas and provinces, please call for a quote on shipping. Orders under $499.99 before taxes are subject to a shipping and handling charge. **Furniture, Equipment and heavy items such as exam paper, gallons, waxes, sugar, litres etc., is subject to shipping charges for all areas and is not included in the GTA free shipping offer. We will contact you with a shipping cost once your item has been packaged and weighed.
- All orders are shipped via Canpar Courier Service. Shipping and handling costs are at an estimated rate at the time you place your order. The shipping rate will only be determined once your order has been packaged and weighed. Shipping costs are determined by weight and amount of boxes required to ship your order in agreement to the applicable shipping rules and regulations required by Canpar, and charges particular to each province. Shipping rates may be revised with an increase depending on your final order.
- C.O.D. (Cash Charge On Delivery) is charged as an additional $8.00 per order on top of shipping.
- All accounts are C.O.D. unless approved as a credit account.
- All credit accounts are Net 30 days form Invoice Date; 2%interest is automatically charged to all overdue credit accounts.
*** Terms & Conditions Applies , click Here for more info
Please Note: The calculator’s range is from $1,500 to $99,999 but we finance amounts higher than 100k, Please contact our sales representative for more info.
Business equipment financing (lease) is offered by Equilease Equipment Leasing & Financing at competitive rates. Please click here for application.